Shipping & Logistics
Everything you need to know about how your orders are packed, shipped, and delivered — from the seller's storage to your doorstep.
Processing Time
Orders are processed within 24–48 hours of payment confirmation by the seller.
Delivery Window
Standard delivery takes 1–5 business days depending on your location and the seller's logistics partner.
Food-Safe Packaging
Sellers are required to use food-grade, tamper-evident packaging to maintain freshness and safety.
How the Shipping Process Works
Step 1 — Place Your Order
Complete checkout and pay. You will receive an order confirmation email immediately. Your order enters a "Pending" status while payment is verified.
Step 2 — Payment Confirmed
Once your payment is verified (bank transfers may take up to 24 hours), your order status changes to "Confirmed" and the seller is notified to prepare your goods.
Step 3 — Seller Packs Order
The seller packs your items using food-safe, tamper-evident packaging. For perishable items, cold-chain packaging may be used where available.
Step 4 — Dispatched for Delivery
Your order is handed to a logistics partner. You will receive a tracking number (where available) and notification that your goods are on the way.
Step 5 — Delivered to Your Address
Your order arrives at the delivery address saved on your profile. Please inspect goods immediately and report any issues within 24 hours of delivery.
Delivery Zones & Estimated Times
Delivery timelines and fees depend on the distance between the seller and the delivery address. Sellers may partner with different logistics providers.
| Zone | States Covered | Estimated Time | Fee |
|---|---|---|---|
| Same City | Within seller's city | Same day – 1 business day | Seller-set Varies |
| South West | Lagos, Ogun, Oyo, Osun, Ondo, Ekiti | 1–2 business days | Seller-set Varies |
| South East | Anambra, Enugu, Imo, Abia, Ebonyi | 2–3 business days | Seller-set Varies |
| South South | Rivers, Delta, Cross River, Akwa Ibom, Edo, Bayelsa | 2–3 business days | Seller-set Varies |
| North Central | FCT, Niger, Kwara, Kogi, Plateau, Benue, Nasarawa | 2–4 business days | Seller-set Varies |
| North West | Kano, Kaduna, Sokoto, Zamfara, Katsina, Kebbi, Jigawa | 3–5 business days | Seller-set Varies |
| North East | Borno, Adamawa, Yobe, Gombe, Taraba, Bauchi | 3–5 business days | Seller-set Varies |
Shipping fees are set by individual sellers and displayed at checkout. Rubies Food does not impose platform-level shipping charges. Always confirm the shipping cost before completing your order.
Perishable Food Items
Rubies Food handles fresh produce, meat, dairy, and other perishable items. The following rules apply to listings involving perishable goods:
- Sellers must clearly indicate if items are perishable and specify shelf life.
- Cold-chain shipping (refrigerated transport) is required for meat, dairy, and fresh seafood — sellers must state whether this is provided.
- Buyers should ensure someone is available to receive perishable deliveries promptly.
- Rubies Food is not liable for spoilage caused by delivery delays outside our control (traffic, weather, logistics issues).
If you receive spoiled goods due to seller error or inadequate packaging, contact our support team within 24 hours with photographic evidence for a resolution.
Wholesale & Bulk Orders
For bulk wholesale orders, additional logistics considerations apply:
- Large orders (above 50kg or ₦200,000 in value) may require a custom delivery quote from the seller.
- Wholesale buyers are encouraged to confirm delivery logistics with the seller before placing the order.
- For repeat wholesale customers, sellers may offer scheduled delivery arrangements directly.
- Businesses purchasing for resale are responsible for ensuring goods comply with NAFDAC and other applicable regulations for their trade.
Returns & Damaged Goods
If your order arrives damaged, incorrect, or significantly not as described:
- Report the issue within 24 hours of delivery through the Contact Support page.
- Provide your order number, a clear description of the problem, and photographic evidence.
- Our support team will mediate between you and the seller to find a resolution — replacement, partial refund, or full refund.
- Change-of-mind returns are not automatically accepted — they are subject to the individual seller's return policy.
Always inspect your delivery immediately. Delayed reports (after 24 hours) may affect your eligibility for a refund or replacement.
Delivery Support
Have a question about your delivery? We're here to help.
Response time: within 4 business hours on weekdays.